Program Manager
Job Description
The Program Manager in Customer Support and Sales oversees programs to ensure client and customer satisfaction by managing multiple projects, collaborating with teams, and implementing strategies for operational efficiency. Key responsibilities include program management, client relationship management, team leadership, performance monitoring, continuous improvement, resource planning, risk management, reporting and analysis, cross-functional collaboration, and compliance and quality assurance. Qualifications include a Bachelor's degree, proven program management experience in customer support, leadership skills, communication abilities, analytical mindset, expertise in process optimization and risk management, knowledge of customer support technologies, and experience with the Australian market is advantageous.
Required Skills:
- Program Management
- Client Relationship Management
- Team Leadership
- Performance Monitoring
- Continuous Improvement
- Resource Planning
- Risk Management
- Reporting and Analysis
- Cross-Functional Collaboration
- Compliance and Quality Assurance
Must Have Skills:
- Bachelor's degree in Business Administration
- Proven experience in program management
- Strong leadership
- team management skills
- Excellent communication
- Analytical mindset
- Demonstrated expertise in process optimization
- Knowledge of customer support technologies
Nice to Have Skills:
- Experience with the Australian market
Benefits:
- We are a remote-first company.
