Position Overview: We are seeking a highly motivated and experienced Business Development Manager to join our team. The ideal candidate will have a proven track record in the BPO sector, with a focus on selling services to business clients in North America. This role requires a strategic thinker with excellent communication and negotiation skills, capable of driving business growth and expanding our client base.

Key Responsibilities:

• Market Research and Analysis:

  • Conduct thorough market research to identify potential business opportunities and target clients in North America.
  • Analyze industry trends, market dynamics, and competitive landscape to inform business development strategies.

• Sales Strategy and Planning:

  • Develop and implement effective sales strategies to achieve revenue targets and business growth objectives.
  • Identify and prioritize key accounts and industries to focus on for business development.

• Client Acquisition:

  • Identify and engage with prospective clients through various channels, including cold calling, networking, and attending industry events.
  • Build and maintain strong relationships with key decision-makers and stakeholders in target organizations.

• Proposal Development and Negotiation:

  • Prepare compelling business proposals and presentations tailored to the specific needs of potential clients.
  • Negotiate contracts and agreements to secure new business, ensuring favorable terms for the company.

• Account Management:

  • Serve as the primary point of contact for new clients, ensuring a smooth transition from sales to service delivery.
  • Maintain ongoing relationships with clients to identify opportunities for upselling and cross-selling additional services.

• Collaboration and Reporting:

  • Collaborate with internal teams, including marketing, operations, and service delivery, to ensure seamless execution of client services.
  • Provide regular reports and updates to senior management on business development activities, pipeline status, and revenue forecasts.

Qualifications:

• Proven experience (5+ years) in business development or sales within the BPO sector, with a focus on North American markets.
• Strong understanding of BPO services and industry dynamics.
• Excellent communication, presentation, and interpersonal skills.
• Demonstrated ability to build and maintain client relationships at all levels.
• Strong closing skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to travel as needed.

What We Offer:

• Competitive salary and performance-based incentives.
• Comprehensive benefits package.
• Opportunities for professional growth and development.
• A collaborative and supportive work environment..