Date Posted: 04 Jun 2024
Outbound Customer Support
Job Description
● Outbound Customer Support
Criteria
- Develop the Interest of customers and patch calls to to US Live representative
- Ensure 5 leads are confirmed per day each agent.
- Field basic questions and concerns about the products and services via call
- Follow up with leads and ensure customer satisfaction
- Stay up-to-date with product and service knowledge
- Keep a detailed log of calls, including those which were not answered
- Meet or exceed weekly and monthly targets
Knowledge needed for these Programs and App:
- Proven work experience as an Outbound Customer Support or similar role
- Excellent verbal, written, and interpersonal skills
- Outstanding listening skills and attention to detail
- Excellent phone etiquette
- A professional and courteous disposition
- Persuasive and results-oriented
- Ability to multitask and prioritize
- Ability to work in a fast-paced environment
- Experience in sales is an advantage
- Positive attitude and teamwork to achieve the goal
Required Skills:
- Excellent verbal, written, and interpersonal skills
- Outstanding listening skills and attention to detail
- Excellent phone etiquette
Must Have Skills:
- A professional and courteous disposition
- Proven work experience as an Outbound Customer Support or similar role
- Persuasive and results-oriented
- Ability to multitask and prioritize
- Ability to work in a fast-paced environment
Nice to Have Skills:
- Experience in sales is an advantage
- Positive attitude and teamwork to achieve the goal
Benefits:
- We are a remote-first company.
Outposter