1. Customer Service Support

Key Responsibilities

• Answering and directing phone calls.
• Greet customers warmly and ascertain the problem or reason for their contact.
• Ensure accurate and timely documentation of customer interactions in the CRM
• Book the appointment of the client accordingly
• Provide reports on customer interactions and feedback to management.
• Assist customers with inquiries, orders, service requests, and account issues.
• Maintain and update customer records in the CRM system.
• Assist with other administrative tasks as needed.

Qualifications

• Associate’s or bachelor’s degree preferred.
• Proven customer support experience or experience as a client service representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Tech Savvy
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Problem-solving skills and attention to detail.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).