Strong customer service experience will be a strong advantage to succeed in this role – we can teach you what you need to know about the industry, our processes and how we deliver exceptional service to our customers. What will set you apart is the satisfaction you take in helping to take the stress out of moving for our many customers across Australia, the ability to work with a diverse customer base and natural confidence in working through customer feedback to resolve issue and implement solutions.This is a role that will allow you to live a balanced lifestyle that suits your needs while still smashing business and career goals! Your regular responsibilities will include:
 

• Effective lead triaging (including inbound and outbound phone, online, chat enquiries) - ability to quickly qualify the enquiry and provide a suitable solution / product for each customer.
• Efficient communication with customer enquiries about their prospective relocation.
• Liaise with customers when disputes and complaints arise. Ensuring that these are handled effectively and to completion while maintaining our strong focus on the experience of the customer.
• Supporting the customer with bundled services to help them relocate easier - (removals cover, connections, additional services).
• Support removals cover claims, ensuring process adherence and accurate recording of all details according to set compliance requirements
• Undertake administrative duties to support the role, management and business more broadly to ensure smooth office operations
• Identify and communicate potential improvements to policies and procedures, business processes, tools and resources
• Develop effective relationships with clients and our staff

About You
We are looking for someone who is the perfect fit for our team, this role and our customers. You will possess the following qualities:
 

• In-built passion for helping people – you love to provide a positive customer experience that leaves people feeling fulfilled
• Quality focused – you have excellent planning, organisation and computer skills with an eye for detail
• Confidence - you thrive on an interpersonal level (great telephone skills) as a strong and professional communicator
• Team player – you have high levels of enthusiasm, energy, resourcefulness and accountability and you enjoy working as part of a team
• Persistent approach - you can effectively manage your time, multi-task and work under pressure