Customer Service Support

Responsibilities

• Answer and direct phone calls and take messages from the leads and existing customers.
• Respond to customer inquiries promptly and courteously via phone
• Do outbound calls for the Partners' appointments
• Make a follow-up with the leads and clients
• Schedule appointments

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
• Proven experience as a Customer Support, Sales Support Specialist, or similar role.
• Knowledgeable or experienced in using High Level and Equity Scheduling preferably but not a must.
• Excellent English communication skills with no native accent is a must.
• Strong organizational and multitasking abilities.
• Proficiency in MS Office (Word, Excel, PowerPoint, Spreadsheet)
• Knows how to use WhatsApp
• Detail-oriented with a customer-centric approach.
• A spa background is a plus
• Empathetic and patient with a customer-first mindset.
• Positive attitude and strong work ethic.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to new systems and processes.