Customer Service Representative

Job Responsibilities

• Respond to customer inquiries via phone and email in a professional and timely manner.
• Do outbound calls for the leads that will be provided.
• Provide accurate information about the academy & services being offered.
• Schedule appointments & convert leads into students.
• Stay informed about company products, services, and promotions to effectively assist customers.

Qualifications

• Bachelor’s degree preferred in Communications, or a related field.
• Proven experience in a customer service role or similar position.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• A positive attitude and a strong desire to help customers.