Appointment Setter

Job Description

Appointment Setter (Part-time)

Job Description

  • Conduct outbound calls and emails to prospective candidates to schedule appointments.
  • List will be provided on daily basis. All call center reps must set 20 appointments and more for the next business. If 2 days in a row having less than 20 appointments for each day, that call center representative will be replaced.
  • Maintain accurate records of interactions in the CRM system.
  • Collaborate with the recruitment team to understand hiring needs and prioritize appointments.
  • Follow up on leads and maintain a consistent communication flow.
  • Every hour a call center rep is on the phone try to setup 5 OR MORE appointments for the next day.
  • At the end of the day, a final report has to be submitted on how many appointments were set for the next business day, how many voice mails were left, how many people were not interested, and how many phones were out of service.
  • EOD day reports of voicemails left, interested or not interested.
  • A call center representative must maintain 10 enrollments a week to stay employed with our company. Which means at least 4 to 5 customers who you set up appointments with must come down every day with registration fee and sign up with the company. Anything less than 10 enrollments for the week that call center will be replaced.
  • If call center Representative manages to have over 15 enrollments for the week the company will pay that call center a $200 dollar bonus on the check for that week.
  • Always speak loud, clear, and professional when talking to clients on the phone. Also do not talk too slow and do not talk too fast. Speak at Medium speed.
  • STICK TO COMPANY SCRIPT DO NOT Deviate from script. Say word for word on every call you make. JUST WHATEVA YOU DO DON’T SOUND LIKE A ROBOT. You need to sound like you are having a open dialogue conversation.
  • Only set NEXT DAY APPOINEMENTS. If a client cannot make it in the next day. Tell them to give you a call back when they can make it in. 11. On incoming calls only use script. Do not answer customer’s questions. TELL THE CUSTOMER THAT THE MANAGER WILL GIVE THEM ALL INFORMATION NEEDED WHEN THEY COME IN FOR THEIR APPOINMENT.

Qualifications

  • High school diploma or equivalent; a degree in a related field is a plus.
  • Previous experience in appointment setting, telemarketing, or a related customer service role.
  • Excellent verbal communication and interpersonal skills is a must. Less to Zero native accent.
  • Strong organizational skills and attention to detail.
  • With lifting energy and persuasive skills.
  • Proficiency in using CRM systems and basic office software.

Required Skills:

  • Appointment setting
  • Communication
  • Organization
  • Strong organizational skills and attention to detail.
  • With lifting energy and persuasive skills.

Must Have Skills:

  • Ability to meet KPI
  • Excellent verbal communication and interpersonal skills is a must. Less to Zero native accent.
  • Experience in appointment setting
  • Great converter
  • Previous experience in appointment setting, telemarketing, or a related customer service role.
  • Strong organizational skills

Nice to Have Skills:

  • Familiarity with CRM software
  • Knowledge of sales processes
  • Proficiency in using CRM systems and basic office software.

Benefits:

  • We are a remote-first company.