Business Analyst
Job Description
SCG Business Analyst will assist in maintaining and improving SCG’s management systems and implementing business software solutions for SCG’s diverse client base. The position will also play a key role in: a. Analysing and optimising SCG’s existing business processes b. Improving internal technical documentation and knowledge base c. Enhancing software project implementation delivery model. Key Responsibilities – Business Analysis • Gather and analyse client needs and document these as requirements in a clear concise manner for client review • Manage client interface and projects • Business Process Mapping for SCG and its Clients (visio, draw.io) • Help deliver solutions configured with various 3rd party software solutions (e.g. SafetyCulture & EdApp, SharePoint, office 365) • Manage and improve SCG’s bespoke inspection management system IVA • Develop, improve and or maintain SCG technical documentation • Configure Business Intelligence reports using Power BI • Be trained to configure software within client environments • Manage and improve SCG Customer Facing Service Desk (JIRA) • Manage and improve SCG Internal Service Desk (JIRA) • Manage and improve SCG SharePoint Key Requirements • Relevant Tertiary Qualifications in Business Analysis and or Environment, Health & Safety • Min 2 years professional experience • Solutions orientated mindset. No problems, only solutions! • Uses initiative to research and problem solve. • Enjoys working independently. • High level computer literacy including Microsoft 365 • Clear, concise, high quality written and verbal communication skills • Ability to effectively prioritise and escalate customer concerns and opportunities. • Strong client liaison skills • The ability to communicate technical concepts clearly and effectively to business users and management Desirable Requirements • Expertise with Confluence, Jira, Safety Culture, EdApp, Power BI, Visio or draw.io highly regarded • Experience or skills in Business Intelligence, Analytics and Business Process Mapping • Understanding of ISO 9001:2015 ISO 14001, ISO 45001 highly regarded • Experience in software implementation and business analysis capacity • Experience undertaking implementation of business management web based applications • Project management experience and qualifications • Self - starter
Required Skills:
- Familiarity with JIRA/Atlassian Programs
- Experience or skills in Business Intelligence, Analytics and Business Process Mapping
- Relevant Tertiary Qualifications in Business Analysis and or Environment, Health & Safety
Must Have Skills:
- • Min 2 years professional experience
Nice to Have Skills:
- Understanding of ISO 9001:2015 ISO 14001, ISO 45001 highly regarded
Benefits:
- We are a remote-first company.